National
| Median wages (2008) |
$8.35 hourly, $17,360 annual |
| Employment (2006) |
103,000 employees |
| Projected growth (2006-2016) |
Faster than average (14% to 20%)
|
| Projected need (2006-2016) |
90,000 additional employees |
39-3031.00 - Ushers, Lobby Attendants, and Ticket Takers
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.
Sample of reported job titles:
Usher, Lobby Attendant, Ticket Taker, Tour Guide, Visitor Services Representative, Cashier, Docent, Projectionist, Visitor Services Associate, Visitor Services Specialist
Tasks
- Sell and collect admission tickets and passes from patrons at entertainment events.
- Greet patrons attending entertainment events.
- Examine tickets or passes to verify authenticity, using criteria such as color and date issued.
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
- Maintain order and ensure adherence to safety rules.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Direct patrons to restrooms, concession stands and telephones.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Settle seating disputes and help solve other customer concerns.
- Assist patrons in finding seats, lighting the way with flashlights if necessary.
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Tools & Technology
Tools used in this occupation:
| Bar code reader equipment — Electronic ticket scanners |
| Electronic charts or maps or atlases — Facility maps |
| Emergency medical services first aid kits — First aid kits |
| Fire extinguishers |
| Flashlights — Hand-held flashlights |
| Two way radios |
Technology used in this occupation:
| Operating system software — Microsoft Windows Mobile |
| Optical character reader OCR or scanning software — Ticket Alternative Express Entry; Ticket scanning software |
