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National

Median wages (2008) $11.19 hourly, $23,270 annual
Employment (2006) 40,000 employees
Projected growth (2006-2016) Much faster than average (21% or higher)
Projected need (2006-2016) 25,000 additional employees
39-6021.00 - Tour Guides and Escorts

Escort individuals or groups on sightseeing tours or through places of interest, such as industrial establishments, public buildings, and art galleries.

Sample of reported job titles: Docent, Tour Guide, Museum Guide, Discovery Guide, Historical Interpreter, Guide, Interpreter, Science Interpreter, Museum Docent, Museum Educator

Tasks

  • Conduct educational activities for school children.
  • Escort individuals or groups on cruises, sightseeing tours, or through places of interest such as industrial establishments, public buildings, and art galleries.
  • Describe tour points of interest to group members, and respond to questions.
  • Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices.
  • Greet and register visitors, and issue any required identification badges or safety devices.
  • Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
  • Provide directions and other pertinent information to visitors.
  • Provide for physical safety of groups, performing such activities as providing first aid and directing emergency evacuations.
  • Research environmental conditions and clients' skill and ability levels in order to plan expeditions, instruction, and commentary that are appropriate.
  • Provide information about wildlife varieties and habitats, as well as any relevant regulations, such as those pertaining to hunting and fishing.

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Tools & Technology

Tools used in this occupation:

Busses — Tour buses
Electronic charts or maps or atlases — ActiveMap Tour Guide software; Intelligent Spatial Technologies iPointer Tour Guide software
Emergency medical services first aid kits — First aid kits
Passenger or automobile ferries — Tour boats
Touring bicycles

Technology used in this occupation:

Customer relationship management CRM software — Centaur Systems Centaur Travel Business Management System TBMS software; IBS Software Services Tour Partner; Softrip Travel Software System; TourTech Systems TourTools software
Electronic mail software — Email software; Microsoft Outlook
Office suite software — Microsoft Office software
Spreadsheet software — Microsoft Excel
Word processing software — Microsoft Word
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