National
| Median wages (2008) |
$10.56 hourly, $21,960 annual |
| Employment (2006) |
395,000 employees |
| Projected growth (2006-2016) |
Decline rapidly (-10% or lower)
|
| Projected need (2006-2016) |
139,000 additional employees |
41-9041.00 - Telemarketers
Solicit orders for goods or services over the telephone.
Sample of reported job titles:
Telemarketer, Telephone Sales Representative (TSR), Telesales Representative, Telephone Service Representative (TSR), Telemarketing Sales Representative, Telesales Specialist
Tasks
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
- Explain products or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
- Maintain records of contacts, accounts, and orders.
