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National

Median wages (2008) $33.75 hourly, $70,200 annual
Employment (2006) 411,000 employees
Projected growth (2006-2016) Average (7% to 13%)
Projected need (2006-2016) 142,000 additional employees
41-4011.00 - Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, chemistry, and electronics, normally obtained from at least 2 years of post-secondary education.

Sample of reported job titles: Sales Representative, Account Manager, Sales Manager, Inside Sales Representative, Account Development Manager, Account Executive, Channel Sales Director, Marketing Representative, Sales Director, Distribution Sales Manager

Also see: Solar Sales Representatives and Assessors

Tasks

  • Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
  • Answer customers' questions about products, prices, availability, product uses, and credit terms.
  • Quote prices, credit terms and other bid specifications.
  • Emphasize product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations.
  • Negotiate prices and terms of sales and service agreements.
  • Maintain customer records, using automated systems.
  • Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
  • Prepare sales contracts for orders obtained, and submit orders for processing.
  • Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
  • Collaborate with colleagues to exchange information such as selling strategies and marketing information.

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Tools & Technology

Tools used in this occupation:

Notebook computers — Laptop computers
Personal computers
Personal digital assistant PDAs or organizers — Personal digital assistants PDA
Tablet computers

Technology used in this occupation:

Customer relationship management CRM software — ActionWare; FrontRange Solutions Goldmine software; NetSuite NetCRM; Sybase iAnywhere Pharma Anywhere
Data base user interface and query software — Data entry software; Microsoft Access
Electronic mail software — IBM Lotus Notes; Microsoft Exchange; Microsoft Outlook
Presentation software — Microsoft PowerPoint
Spreadsheet software — Microsoft Excel
Word processing software — Microsoft Word
41-2022.00 Parts Salespersons
41-2031.00 Retail Salespersons
41-3011.00 Advertising Sales Agents
41-3021.00 Insurance Sales Agents
41-3031.02 Sales Agents, Financial Services
41-4012.00 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
41-9011.00 Demonstrators and Product Promoters
41-9022.00 Real Estate Sales Agents