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National

Median wages (2008) $46.76 hourly, $97,260 annual
Employment (2006) 318,000 employees
Projected growth (2006-2016) Average (7% to 13%)
Projected need (2006-2016) 103,000 additional employees
11-2022.00 - Sales Managers

Direct the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.

Sample of reported job titles: Sales Manager, Vice President of Sales, Director of Sales, District Sales Manager, Regional Sales Manager, Sales Supervisor, General Manager, Sales and Marketing Vice President, Sales Representative, Store Manager

Tasks

  • Resolve customer complaints regarding sales and service.
  • Oversee regional and local sales managers and their staffs.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Determine price schedules and discount rates.
  • Review operational records and reports to project sales and determine profitability.
  • Monitor customer preferences to determine focus of sales efforts.
  • Prepare budgets and approve budget expenditures.
  • Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
  • Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.

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Tools & Technology

Tools used in this occupation:

Desktop computers
Notebook computers
Personal computers
Personal digital assistant PDAs or organizers — Personal digital assistants PDA
Tablet computers

Technology used in this occupation:

Calendar and scheduling software — Contact management software; Scheduling software
Customer relationship management CRM software — Avidian Technologies Prophet; Eden Sales Manager; FrontRange Solutions Goldmine software; Vanguard Software Vanguard Sales Manager
Data base user interface and query software — Data entry software; Microsoft Access
Electronic mail software — Email software; IBM Lotus Notes; Microsoft Outlook
Human resources software — Workforce management software
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