National
| Median wages (2008) |
$14.53 hourly, $30,230 annual |
| Employment (2006) |
81,000 employees |
| Projected growth (2006-2016) |
Decline rapidly (-10% or lower)
|
| Projected need (2006-2016) |
24,000 additional employees |
43-4141.00 - New Accounts Clerks
Interview persons desiring to open bank accounts. Explain banking services available to prospective customers and assist them in preparing application form.
Sample of reported job titles:
Customer Service Representative, Financial Services Representative, New Accounts Representative, Personal Banker, Retail Banker, Retail Service Representative, Administrative Assistant, Consumer Banker, Customer Service Officer, Financial Services Counselor
Tasks
- Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
- Compile information about new accounts, enter account information into computers, and file related forms or other documents.
- Refer customers to appropriate bank personnel to meet their financial needs.
- Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
- Obtain credit records from reporting agencies.
- Collect and record customer deposits and fees, and issue receipts using computers.
- Investigate and correct errors upon customers' request, according to customer and bank records.
- Perform teller duties as required.
- Execute wire transfers of funds.
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Tools & Technology
Tools used in this occupation:
| Calculators or accessories — 10-key calculators |
| Mainframe console or dumb terminals — Teller machines; Teller terminals |
| Personal computers |
Technology used in this occupation:
| Data base user interface and query software — Corporate Information Factory CIF; Data entry software; Fiserv software; Harland Financial Solutions DepositPro |
| Electronic mail software — Email software; IBM Lotus Notes |
| Enterprise resource planning ERP software — DCI iCore |
| Financial analysis software — Financial needs analysis software; Systems Union Group MIS DecisionWare |
| Internet browser software — Microsoft Internet Explorer; Web browser software |
| Office suite software — Microsoft Office software |
| Word processing software — Microsoft Word |
