National

Perform secretarial duties utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

Sample of reported job titles: Medical Secretary, Receptionist, Unit Support Representative, Office Manager, Medical Receptionist, Patient Relations Representative (PRR), Front Office Manager, Health Unit Coordinator, Medical Office Specialist, Patient Coordinator

Tasks

• Answer telephones, and direct calls to appropriate staff.
• Schedule and confirm patient diagnostic appointments, surgeries and medical consultations.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
• Complete insurance and other claim forms.
• Interview patients to complete documents, case histories, and forms such as intake and insurance forms.
• Receive and route messages and documents such as laboratory results to appropriate staff.
• Compile and record medical charts, reports, and correspondence, using typewriter or personal computer.
• Transmit correspondence and medical records by mail, e-mail, or fax.
• Maintain medical records, technical library and correspondence files.

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Tools & Technology

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Technology used in this occupation: