National

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

Sample of reported job titles: Front Office Manager, Front Desk Manager, Director of Front Office, Hotel Manager, Bed and Breakfast Innkeeper

Tasks

• Greet and register guests.
• Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
• Assign duties to workers, and schedule shifts.
• Coordinate front-office activities of hotels or motels, and resolve problems.
• Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
• Confer and cooperate with other managers to ensure coordination of hotel activities.
• Collect payments, and record data pertaining to funds and expenditures.
• Manage and maintain temporary or permanent lodging facilities.
• Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
• Train staff members.

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Tools & Technology

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Technology used in this occupation: