National
| Median wages (2008) |
$8.42 hourly, $17,510 annual |
| Employment (2006) |
351,000 employees |
| Projected growth (2006-2016) |
Average (7% to 13%)
|
| Projected need (2006-2016) |
277,000 additional employees |
35-9031.00 - Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
Sample of reported job titles:
Hostess, Host, Hospitality Coordinator, Dining Room Supervisor, Greeter, Host Coordinator
Tasks
- Provide guests with menus.
- Greet guests and seat them at tables or in waiting areas.
- Assign patrons to tables suitable for their needs.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Speak with patrons to ensure satisfaction with food and service, and to respond to complaints.
- Receive and record patrons' dining reservations.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Inform patrons of establishment specialties and features.
- Direct patrons to coatrooms and waiting areas such as lounges.
- Operate cash registers to accept payments for food and beverages.
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Tools & Technology
Tools used in this occupation:
| Calculators or accessories — Calculators |
| Cash registers |
| Commercial use coffee or iced tea makers — Commercial coffeemakers |
| Desktop computers |
| Point of sale POS terminal — Point of sale POS computer terminals |
| Special purpose telephones — Multi-line telephone systems |
| Touch screen monitors — Touch screen computer terminals |
Technology used in this occupation:
| Calendar and scheduling software — iMagic Restaurant Reservation |
| Data base user interface and query software — Avenista software; GuestBridge Reserve; OpenTable software; Reservation software |
| Point of sale POS software |
