National
| Median wages (2008) |
$21.87 hourly, $45,500 annual |
| Employment (2006) |
34,000 employees |
| Projected growth (2006-2016) |
Much faster than average (21% or higher)
|
| Projected need (2006-2016) |
14,000 additional employees |
39-1011.00 - Gaming Supervisors
Supervise gaming operations and personnel in an assigned area. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and create friendly atmosphere for guests in hotels/casinos. May adjust service complaints.
Sample of reported job titles:
Table Games Supervisor, Floor Supervisor, Casino Shift Manager, Shift Supervisor, Pit Boss, Pit Supervisor, Shift Manager, Slot Shift Manager, Blackjack Supervisor, Casino Floorperson
Tasks
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Maintain familiarity with the games at a facility, and with strategies and tricks used by cheaters at such games.
- Perform paperwork required for monetary transactions.
- Resolve customer and employee complaints.
- Greet customers and ask about the quality of service they are receiving.
- Establish and maintain banks and table limits for each game.
- Monitor stations and games, and move dealers from game to game to ensure adequate staffing.
- Report customer-related incidents occurring in gaming areas to supervisors.
- Explain and interpret house rules, such as game rules and betting limits, for patrons.
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Tools & Technology
Tools used in this occupation:
| Calculators or accessories — 10-key calculators |
| Desktop computers |
| Notebook computers — Laptop computers |
| Personal computers |
| Two way radios |
Technology used in this occupation:
| Data base user interface and query software — Data entry software |
| Electronic mail software — Microsoft Outlook |
| Office suite software — Microsoft Office software |
| Spreadsheet software — Microsoft Excel |
| Word processing software — Corel WordPerfect software; Microsoft Word |
