National
| Median wages (2008) |
$16.97 hourly, $35,310 annual |
| Employment (2006) |
1,676,000 employees |
| Projected growth (2006-2016) |
Slower than average (3% to 6%)
|
| Projected need (2006-2016) |
423,000 additional employees |
41-1011.00 - First-Line Supervisors/Managers of Retail Sales Workers
Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Sample of reported job titles:
Manager, Store Manager, Assistant Manager, Department Manager, Shift Manager, Meat Department Manager, Assistant Store Manager, Office Manager, Bakery Manager, Deli Manager
Tasks
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Instruct staff on how to handle difficult and complicated sales.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Assign employees to specific duties.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Plan budgets and authorize payments and merchandise returns.
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Tools & Technology
Tools used in this occupation:
| Ladders |
| Magnetic card readers — PC magnetic card readers |
| Personal digital assistant PDAs or organizers — Personal digital assistants PDA |
| Point of sale credit or debit verification kits — Credit card processing terminals; Telecheck processing terminals |
| Security cameras — Security monitors |
Technology used in this occupation:
| Calendar and scheduling software — Qualitech Solutions Dynamic Scheduling; Scheduling software; TimeTrak Systems SchedTrak |
| Data base user interface and query software — Database software; Gift registry software |
| Human resources software — Exact software; Time card software |
| Point of sale POS software — CyberMatrix POS; ICVERIFY software; Plexis Software Plexis POS; Visual Retail Plus software |
| Time accounting software — Hagel Unitime Systems; Kronos Workforce Timekeeper; Lathem Time PayClock EZ; TimeTrak Systems ClocTrack |
