National
| Median wages (2008) |
$13.93 hourly, $28,970 annual |
| Employment (2006) |
817,000 employees |
| Projected growth (2006-2016) |
Average (7% to 13%)
|
| Projected need (2006-2016) |
154,000 additional employees |
35-1012.00 - First-Line Supervisors/Managers of Food Preparation and Serving Workers
Supervise workers engaged in preparing and serving food.
Sample of reported job titles:
Food Service Supervisor, Kitchen Manager, Executive Chef, Dietary Manager, Dietary Supervisor, Food Service Director, Food Service Manager, Restaurant Manager, Supervisor of Food and Nutrition Services, Cafeteria Manager
Tasks
- Compile and balance cash receipts at the end of the day or shift.
- Resolve customer complaints regarding food service.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
- Observe and evaluate workers and work procedures in order to ensure quality standards and service.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Estimate ingredients and supplies required to prepare a recipe.
- Perform personnel actions such as hiring and firing staff, consulting with other managers as necessary.
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
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Tools & Technology
Tools used in this occupation:
| Bar code reader equipment — Barcode scanners; Linear imaging scanners; Long range charged coupled device CCD barcode scanners; Point of service scanners |
| Desktop computers |
| Notebook computers |
| Point of sale credit or debit verification kits — Card readers; Credit card processing terminals |
| Point of sale POS terminal — Point of service workstations; Point of service/sales POS terminals and interfaces |
Technology used in this occupation:
| Accounting software — Compeat Restaurant Accounting Systems; CostGuard foodservice software |
| Human resources software — SoftCafe ScheduleWriter; Staff scheduling software |
| Inventory management software — AJV Food & Beverage software; CBORD Group Menu Management System; Regnow Chrysanth Inventory Manager |
| Point of sale POS software — Compris Advanced Manager's Workstation; ICVERIFY software; NCR NeighborhoodPOS; The General Store software |
| Project management software — CaterPro Software; CBORD FoodService Suite |
