National

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Sample of reported job titles: Dispatcher, Train Dispatcher, City Dispatcher, Motor Coach Supervisor, Aircraft Dispatcher, Dispatch Manager, Dispatch Supervisor, Rail Operations Controller, School Bus Dispatcher, Truck Dispatcher

Tasks

• Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
• Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.
• Monitor personnel or equipment locations and utilization to coordinate service and schedules.
• Receive or prepare work orders.
• Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Prepare daily work and run schedules.
• Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
• Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
• Arrange for necessary repairs to restore service and schedules.

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Tools & Technology

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Technology used in this occupation: