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National

Median wages (2008) $8.42 hourly, $17,520 annual
Employment (2006) 533,000 employees
Projected growth (2006-2016) Average (7% to 13%)
Projected need (2006-2016) 424,000 additional employees
35-3022.00 - Counter Attendants, Cafeteria, Food Concession, and Coffee Shop

Serve food to diners at counter or from a steam table.

Sample of reported job titles: Food Service Worker, Cafeteria Worker, Food Service Assistant, Line Server, Server, Cafe Server, Cafe Worker, Cafeteria Server, Deli Worker (Delicatessen Worker), Drive Thru Order Taker

Also see: Baristas

Tasks

  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
  • Replenish foods at serving stations.
  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Prepare food such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
  • Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
  • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
  • Deliver orders to kitchens, and pick up and serve food when it is ready.
  • Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses.
  • Add relishes and garnishes to food orders, according to instructions.

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Tools & Technology

Tools used in this occupation:

Cappuccino or espresso machines — Cappuccino makers; Espresso machines
Commercial use blenders — Blenders; Milk frothers
Commercial use dishwashers — Commercial dishwashers; Commercial glasswashers
Commercial use ranges — Electric ovens; Electric stoves; Gas ovens; Gas stoves
Desktop computers
Magnetic card readers — Credit card readers
Point of sale POS terminal — Point of sale POS computer terminals
Touch screen monitors — Touch screen computer terminals

Technology used in this occupation:

Data base user interface and query software — Data entry software
Point of sale POS software — Aldelo Systems Aldelo for Restaurants Pro; Foodman Home-Delivery; Plexis Software Plexis POS; RestaurantPlus PRO
35-2011.00 Cooks, Fast Food
35-2015.00 Cooks, Short Order
35-3021.00 Combined Food Preparation and Serving Workers, Including Fast Food
35-3041.00 Food Servers, Nonrestaurant
35-9011.00 Dining Room and Cafeteria Attendants and Bartender Helpers
39-3031.00 Ushers, Lobby Attendants, and Ticket Takers
39-6011.00 Baggage Porters and Bellhops
43-4081.00 Hotel, Motel, and Resort Desk Clerks