National

Plan, direct, or coordinate supportive services of an organization, such as recordkeeping, mail distribution, telephone operator/receptionist, and other office support services. May oversee facilities planning and maintenance and custodial operations.

Sample of reported job titles: Office Manager, Administrative Assistant, Administrative Coordinator, Administrative Officer, Administrative Manager, Administrative Specialist, Administrator, Business Administrator, Business Manager, Director of Operations

Tasks

• Direct or coordinate the supportive services department of a business, agency, or organization.
• Prepare and review operational reports and schedules to ensure accuracy and efficiency.
• Set goals and deadlines for the department.
• Acquire, distribute and store supplies.
• Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
• Plan, administer and control budgets for contracts, equipment and supplies.
• Monitor the facility to ensure that it remains safe, secure, and well-maintained.
• Hire and terminate clerical and administrative personnel.
• Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
• Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.

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Tools & Technology

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